Shipping policy

Shipping Policy

Effective Date: [Insert Date]
Business Name: [Your Business Name – e.g. The Soul Script Co]

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and public holidays).

  • Orders placed after business hours will be processed the next business day
  • During high-demand periods (sales, launches), processing times may be slightly longer

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • South Africa: 2–5 business days
  • Regional (SADC): 5–10 business days
  • International: 7–15 business days

Please note: Delivery times are estimates and may vary due to courier delays.

3. Local Delivery (If Applicable)

For customers located in Johannesburg]:

  • Local delivery may be available within 1–2 business days
  • Delivery fee: R99 

4. Order Tracking

Once your order has been shipped, you will receive:

  • A confirmation email
  • A tracking number 

5. Shipping Delays

We are not responsible for delays caused by:

  • Courier companies
  • Customs clearance (for international orders)
  • Incorrect shipping information provided by the customer

6. Incorrect Addresses

Please ensure your shipping details are correct.

  • We are not responsible for orders shipped to incorrect addresses
  • If a package is returned, additional shipping fees may apply to resend it

7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 3–5 days of delivery
  • Email: Lydiakgatla@outlook.com
  • Include photos (for damaged items)

We will work with the courier to resolve the issue.

9. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties or taxes
  • We are not responsible for delays due to customs processing

10. Contact Us

For any shipping-related questions, contact us at:
📧 Email: Lydiakgatla@outlook.com
đź“Ť Location: Johannesburg, South Africa